We think you should know it
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What do Franchises include?
Is It Mandatory to wear a helmet?
Can I listen to my I-pod when riding my scooter?
Can I return the scooter after hours?
Are the Bikes and Scooters routinely inspected?
What are the requirements for renting an American Electric vehicle?
What happens if you do not have the scooter that’s reserved?
What are the American Electric cancellation policies?
What if I have a mechanical breakdown?
Does my own Homeowners or automobile insurance cover me?
Do I need additional Insurance?
What other items can I purchase or rent to make my scooter Franchise more enjoyable?
How do I protect my scooter while on rent?
My keys, besides starting the scooter, what are they for?What do Franchises include?
A Crossover scooter which is a very passenger friendly scooter/bike. It’s easy to ride, with comfortable seats, basket in front, and helmet or storage cabin in rear, with parking, turn-signals, back-up lights, rear lights, side mirrors and horn.
* 24-hour Franchise period (can also be rented by the hour)
* Unlimited mileage
* Helmets
* Front basket
* Key Cable lock
* 24-hour emergency contact phone number
* Local free shuttle service (if available)Is It Mandatory to wear a helmet?
Yes, if you’re renting in a “must wear helmet state”. However, if you’re not in a “must wear helmet state”, we would still like you to wear a helmet for additional safety and it should be a certified helmet.Can I listen to my I-pod when riding my scooter?
It’s probably a bad idea to cover your ears with sound when you’re in a traffic environment.Can I return the scooter after hours?
Yes, special arrangements can be made; however, there is a nominal charge.Are the Bikes and Scooters routinely inspected?
Yes, every bike and scooter has a safety and mechanical inspection prior to every rental. These electric scooters are all hooked up to regular outlets in the evenings, so we see them all night long. Our technicians know their product, so safety is our number #1 priority.What are the requirements for renting an American Electric vehicle?
• Since all of our electric scooters are classified as bikes (20MPH or less) the Department of Transportation (DOT) requires no insurance and no registration.
• You must have a major credit card. Visa, Master Card or American Express.
• You must be at least 16 years old.
• Driver’s license, passport or other form of ID
• Your credit card is required to secure a minimum of a $300 security deposit. If scooter is returned without any damage, in the same condition as when it was rented, the $300 is released.What happens if you do not have the scooter that’s reserved?
• Reservations are highly recommended to insure availability.
• If scooter type is not available, we will offer you a similar scooter or even upgrade your reservation. If nothing is available, you will receive a credit for one day’s free Franchise towards your next Franchise.What are the American Electric cancellation policies?
• A reservation deposit is required to hold the scooter. Anywhere from $50-$200 depending on length of Franchise.
• Cancellations must be made at least 72 hours before reservation date. If so, the full amount of the deposit will be returned. If not, the full amount of the deposit will be applied to any future Franchise within one (1) year.
• “No-Shows” , or less than 24 hour notice will be charged the full amount of the Franchise period. The scooter will be held for one (1) hour past scheduled pick up time.
• A $25 cancellation fee will be applied to all cancellations.What if I have a mechanical breakdown?
We do our very best to insure that breakdowns don’t happen. If you do have a breakdown or if you feel the scooter is unsafe to operate, call our 24 hour help line and the problem will be remedied.Does my own Homeowners or automobile insurance cover me?
More than likely. But please check with your insurance broker or company for further clarification.Do I need additional Insurance?
• A Collision Damage Waiver (CDW) is sold at the counter. The cost is $3.95 per day or $20 per week, and that covers all physical damage that might occur during the rental period. CDW can only be purchased at the time of rental.
• All damages, regardless who’s at fault, are the responsibility of the renter, unless covered by the CDW.
• All coverage’s and waivers are subject to the terms expressed on the Franchise contract and do not include coverage for personal property, or damage as the result of negligence on the part of the renter for illegal use of the scooter or use under the influence of drugs or alcohol.
• Renter’s Insurance Coverage:What other items can I purchase or rent to make my scooter Franchise more enjoyable?
Right now, we have our special American Electric award winning logo T-shirts and baseball caps for sale. In addition, we make available local GPS mapping devices so you can plan your daily trips to all points of interest.How do I protect my scooter while on rent?
Common sense is the best guide. When parking your scooter, always make sure it is located in a legal parking area. Also, make sure your key cable lock is used to secure your scooter to a tree, post, etc. The proper method for security, is place the cable through the spokes on the rear wheel and around the stationary post.My keys, besides starting the scooter, what are they for?
Obviously, you’ll receive a key to start the scooter. The second key is to open the helmet storage unit at the rear of the scooter. The third key is the key for the cable lock that is provided by American Electric. Note: prior to you embarking on your day’s rental, you will receive instructions on all parts to the scooter. The keys will all be grouped together and placed on an expandable wrist bracelet so they won’t get lost.
